WESTCHESTER COUNTY, N.Y. -- Metro-North said it will open 2015 with even more rebuilding efforts and continued attention to major safety initiatives.
“Numerous safety initiatives, both implemented and underway, and our ongoing, aggressive track maintenance program are paying off as reliability increases, slowly but surely,” Railroad President Joseph Giulietti said in a statement to the Metro-North Committee of the Metropolitan Transportation Authority Board. “It is critical that we bring our infrastructure to a state of good repair and that we continue to focus each and every employee on the importance of safety as our core value.”
Despite a number of problems, the railroad achieved record ridership in 2014 carrying a projected 84.7 million customers, higher than the previous record of 83.6 million set in 2008, and a 1.4 percent increase over 2013.
Giulietti also set the on-time performance goals for 2015 at 93 percent for trains operating during peak times and at peaks and 92 percent for off-peak trains.
The slightly lower goal for off-peak and weekends is because off-times are when most track work is performed.
In 2014, Metro-North achieved an overall on-time performance of 91.5 percent.
Metro-North said Customer complaints in 2014 dropped 30 percent overall through December and complaints about late and cancelled trains dropped 60 percent.
Other improvements and highlights from 2014 include:
- Railroad workers replaced 42,500 crossties on all three lines, re-surfaced 83 miles of track across all lines resulting in upgrades to 20 miles of right of way, including drainage improvements.
- Three highway grade crossings were renewed at Chippawalla Road and Pleasant Ridge Road on the Harlem Line and at Manitou Road on the Hudson Line.
- Workers replaced 7,000 feet of continuous welded rail on six curves on the Hudson Line.
- Steel repairs were made to four under grade bridges and timber bridge decks were replaced on nine bridges east and west of the Hudson River.
- New timber ties were installed at the Harlem River Lift Bridge, that connects Manhattan and the Bronx.
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